FAQ
Questions, answered.
Everything people ask before their first show. Can’t find yours? We reply within one business day.
Getting started
Do my guests need an account?
No. They open your link, type their name, check their camera and microphone, and wait backstage until you bring them on.
Do I need hardware?
No. A laptop with Chrome or Edge is enough. Field crews can add encoders or bonded units.
Is there a free plan?
Yes. Go live and get 75 credits for the clips after. No card.
Do I have to go live to use the AI?
No. Upload a file, paste a link or record without an audience, and you get the same clips, captions and posts.
On air
What happens if a guest’s internet drops?
Each guest is recorded on their own device and uploaded during the show, so a drop does not lose what was already recorded. They rejoin from the same link.
Can I record and stream at the same time?
Yes, from the same room.
Which platforms can I stream and post to?
YouTube and any custom RTMP destination live, each with its own title and privacy. To confirm: list stream and publish destinations tested at launch
Which bonded units work?
Any unit that sends SRT or RTMP. To confirm: list tested models
Is there a stream key per show?
Each session has its own ingest address and key.
Clips and AI
How soon are clips ready after a show?
Some are ready during the show. To confirm: confirm how soon the rest are ready after it ends
Can I stream vertical and wide at once?
Yes. Pick a shape for each destination when you go live: 16:9 for YouTube and Facebook, 9:16 for Instagram and phones. The vertical version keeps the speaker in frame. To confirm: confirm two-shape streaming at launch
Do I need a separate clipping tool?
No. Clipping happens in the same room you go live from.
Which sizes can I make?
9:16 for Reels and Shorts, 1:1 and 16:9.
Does it work on shows I didn’t stream with CloudReel?
Yes. Upload the recording or import it from a link. To confirm: confirm supported link sources
Which languages work?
Transcripts and captions in English, Hindi, Telugu and Tamil. Translated subtitles and dubs in 55 languages.
Plans and credits
What do credits cover?
AI work: clips, captions, translations and written posts. CloudReel shows the cost before anything runs.
Do clips use credits?
Yes. Making clips uses credits from your plan, and CloudReel shows the cost before it starts.
What happens when I run out of credits?
Top up from Billing whenever you need more, or move up a plan. Going live, recording, editing and planning never use credits, so your show keeps running.
Can I cancel anytime?
Yes. Change or cancel your plan from Settings whenever you like, or pause it for a month instead. To confirm: refund policy
Can I use my own branding?
Yes. Your Brand Kit sets the fonts, colours and logo on the live graphics and on every clip.
Teams
Can we try it on one programme first?
Yes. Start on the free plan, or talk to us about running a pilot programme.
Who approves what goes out?
You choose. Posts wait for sign-off before they are published.
Can we keep it internal?
To confirm: confirm private and unlisted destinations, and internal hosting
Who owns my content?
You do. You keep the rights to everything you record or upload. To confirm: ownership and licence wording
Is CloudReel secure enough for our organisation?
Workspaces keep each team’s or client’s videos apart, and approvals stop anything going out unchecked. Accounts can turn on two-factor sign-in, and teams can request a security review. To confirm: certifications held
Still have a question?
Ask us. We reply within one business day.
Go live tonight. Post all week.
Start with your first show free. Guests join from a link.
No card needed. Free plan includes 75 credits.